Frequently Asked Questions (FAQ)
Who are you?
Nice to meet you! We are Ghazal Home & Decor, and our mission is to offer you high-quality, stylish home essentials all in one place. We strive to provide safe, reliable, and innovative products, so you can create a home that fits your modern lifestyle—without breaking the bank! ✨
What are the shipping and delivery times?
We offer free shipping on all orders within the USA! 🎉 Your order will ship directly from our US warehouses, and delivery usually takes 2-8 business days. Please note that delivery times may vary depending on the shipping carrier and your location. In rare cases, during high-volume periods, delivery may take slightly longer. We’ll keep you updated if any delays occur!
How can I track my package?
Once your order has shipped, you’ll receive an email with your tracking number. You can track your package on the carrier's website (such as UPS, USPS, etc.) or by using universal tracking websites like 17track.net. 📦
What happens if the estimated delivery time passed and I still did not receive my order?
If the estimated delivery time has passed and you haven't received your order, please reach out to us right away with your order number. We’ll track it down and speed up the delivery process for you. You can contact us at ghazahomeanddecor@gmail.com or use the Contact Us page on our website. ⏳
What do I do if my product arrived damaged?
We’re sorry if your item arrived damaged. Please email us a picture of the damaged product at ghazahomeanddecor@gmail.com within 48 hours of receiving your order, and we’ll be happy to assist you with a replacement. 📸
Can I return my product for a refund?
Yes, absolutely! We have a 30 day return policy. You can return your items within 30 days of receiving them. Simply contact us at ghazahomeanddecor@gmail.com or use the Contact Us page to start your return. Once we receive the returned item, we’ll process your refund right away. 💸